Frequently Asked Questions
Are the hot tubs inflatables?
No they are not, our hot tubs are made by Softub which have been in the industry for over 30 years. The tubs are formed and insulated, we purchase their top of the line model to exceed our customers expectations.
How big are the hot tubs?
Our tubs hold 5-6 adults with 4 comfortably and have a 300 gallon capacity. You can opt to bring more people into the fun with our optional decking surround.
What do I need to provide?
We need access to a standard 110v outlet within 35 feet of the hot tub water. That's it!
Can I put the hot tub anywhere?
Pretty much, yes. It needs to be on a fairly level surface and is supported well. With it filled, it will weigh about 2400 lbs. Backyards, decks, patios, garage or use your imagination and have fun.
Can I put the hot tub indoors?
Short answer is, yes, it can be done. Things we ask you to consider before requesting an indoors location are: Are the floors okay getting wet? Is the area properly ventilated? Will the steam from the tub damage your walls or ceiling? During our set-up/teardown process, there will be water moved to and from and around the area. Is it ok getting wet?
How much space is needed?
You will need approximately 8 feet around and 9 1/2 feet with the decking surround.
What about chemicals?
We provide everything you will need and give instructions on how to keep your water sparkling clean for your entire rental period.
How long will it take the tub to heat up?
We will deliver your hot tub 2 full days prior to your rental period begins to allow time for heating. In many cases our customers ask us to connect to their home's hot water and fill the tub, allowing the good times to start right away.
How do you clean and maintain your tubs between rentals?
We always make cleaning and sanitizing our tubs a number one priority, our multi-step process begins with a sanitizing chemical solution through the entire tub before and after each and every rental. For the next step, we flush all of our tubs with fresh water and then hand-wipe it clean.
Next step in the process is to clean the exterior. Our staff takes the time to hand wash and scrub every surface with soap, bleach, disinfectant, and water. We take pride in the fact that all of our tubs are clean, sanitized, fresh, and safe for all of our customers to use.
What do you do with the water when you pick up the tub?
We use a pump to remove all of the water and can dispose it to a location of your choice, just let us know the location of your choice.
What is your delivery area?
We serve within 35 miles of Crystal Lake, Illinois.... If you are outside our area and would like a hot tub rental, we will deliver for monthly period.
Do I need to sign a waiver?
Yes. The lessee of our tubs and equipment will sign a liability waiver and rental agreement. The signatory is responsible for any damage sustained to our equipment during your rental term and releases Chillntub LLC from any liability should an injury occur to themselves or any guest or user during their rental term.